Privacy Policy

Last update: 07/04/2016

1. General

1.1. Our Privacy Policy

Syspay Limited (registered number: C 51532) with its registered office at 3B Wied Ghomor Str., St Julians STJ 2041, Malta (“we” or “us”) are committed to protecting your information and respecting your privacy.

This Privacy Policy together with the Syspay Account Agreement (and any other documents referred to therein) set out the basis on which any personal data we collect from you, or which you provide to us, through our website (“Website”) or in connection with your Syspay Account (as defined in the Syspay Terms and Conditions) will be processed by us. When you complete any form, speak with our staff or submit any details to us or using our Website, we will collect, use and disclose your personal information in the manner described in this Privacy Policy.

1.2. Changes to this Privacy Policy

Any changes we make to this Privacy Policy in the future will be posted on this page. Any new Privacy Policy will be effective from the time that it is posted on the Website. We reserve the right to make changes to our Privacy Policy at any time, without notice, where such change is required by applicable legislation.

If we make any material changes to the way your personal data are used, we will notify you by email prior to the change becoming effective. You may object to any new use or change in use of your personal data by contacting us as. To do so, please use the details available on the Support page of our web site. We will treat such objection as a notice to terminate your Syspay Account.

2. Information We Collect

2.1 Information We Collect from You

We may collect and process the following data about you:

2.2 Information We Collect from Third Parties about You

In order to fulfill our legal obligations to prevent fraud and money laundering, we will obtain information about you from third party agencies, including your financial history, country court judgments and bankruptcies, from credit reference and fraud prevention agencies when you open a Syspay Account and at any time when we feel it is necessary to prevent fraud and minimise our financial risks.

3. How We Use Your Information

We use information held about you in the following ways:

4. Cookies

We use a number of “cookies” on our site. "Cookies" are small files of data that reside on your computer and allow us to recognise if you return to this site using the same computer and browser or visit multiple pages in our site during the same session

To turn off cookies, browsers allow you to do this by changing your browser settings. For further information about how to do this please visit Please note that switching off cookies may restrict your use of this site.

5. Storing Your Personal Data

5.1. Data Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure of information we have physical, electronic and managerial procedures in place to keep your information safe. Once logged into your Syspay Account, all internet communication is secured using Secure Socket Layer (SSL) technology with high security 128bit encryption.

If you are concerned that any of your login details have been compromised, you can change them any time once you are logged on but you should always also immediately contact our Customer Service and tell us why you think your login details have been compromised.

Details of how to contact Customer Services are available from the “Contact” section of your Syspay Account.

Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

5.2. Data Retention

We are by law required to retain certain records for a period of at least five years after closure of your Syspay Account which will include your personal data such as your name, contact details, customer number and transaction history etc. Otherwise, we will delete and destroy all personal data that we hold about you when you (or we) terminate your Syspay Account. We do not store your card verification code (CVC) and password.

6. Disclosure of Your Information

6.1. Group Companies

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries who are based in different countries within the EEA and in the USA. This may be necessary in order to, among other things, fulfill your request, process your payment details, provide support services and monitor fraudulent activities.

6.2. Fraud and Credit Reference Agencies

When you open a Syspay Account, at intervals of up to every 3 months and at any other time we feel it is necessary to do so to protect our financial interests and prevent money-laundering or fraud, we share certain information about you and your Syspay Account, financial history and transactions as part of our normal business operations with our banks, payment facilitator partners, credit/debit card processing services, identity verification service providers and credit reference to identify and verify users, to limit our exposure to fraud and other criminal activities and to manage our financial risk. We can provide you with a list of the credit reference agencies we use upon your written request to the email address set out in the Support section on our Website. When conducting identification or fraud prevention checks, the relevant parties may retain a record of our query along with your information and may share this information with other fraud prevention agencies.

6.3. Other Disclosures

We will share your personal information with third parties only in the ways that are described in this Privacy Policy. We do not sell your personal information to third parties. We may also disclose your personal information to:

7. Communicating With You

We may contact you by email to the email address registered with your Syspay Account or by telephone to the contact telephone numbers you have provided when registering for your Syspay Account.

You may also receive system-generated transactional emails such as confirmation of uploads, notification of receipt of payments, notification of password changes etc. which are necessary for the proper operation and administration of your account.

7.1. Newsletters and Marketing

As a Syspay Account holder, you will occasionally receive information by email from us, unless you have chosen not to receive such communication.

From time to time we do share aggregated information about our customers’ use of our website and services with other companies for research and analysis purposes, but you cannot be identified from this aggregated information.

7.2. Phishing

Phishing is the name given to attempts to steal personal details and financial account details from a website user. “Phishers” use fake or “spoof” emails to lead users to counterfeit websites where the user is tricked into entering their personal details, such as credit card numbers, user names and passwords.


If you do receive such an email or are asked for your password by anyone claiming to work for us please forward the email or report the incident by contacting Customer Services.